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Protect My Order

Protect my order gives peace of mind when ordering online, as we know delivery doesn't always go as planned. 
Delivery problems can ruin the whole online shopping experience, but it doesn't need to!
For a very small additional fee at checkout, get peace of mind in the following circumstances when ordering online: 
  • Theft/mis-delivered - if the tracking shows as delivered but you haven't got it, we will resend or refund within 5-7 working days

  • Damage during transit - If the item arrives damaged or marked we will offer a solution quickly

  • Loss during delivery - If your parcel gets stuck on tracking for more than 10 days we will resend or refund

Simply get in touch with our customer service team via email at or give us a call on 0161 524 2111 and we'll raise an investigation and find you a solution quickly.