Delivery & Shipping Policy

Luxe Emporium - Shipping Policy

At Luxe Emporium, we aim to provide a seamless shopping experience with fast and reliable delivery. Please read our shipping details carefully before placing your order.

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Order Processing

• All orders are processed within 1–2 working days (excluding weekends and bank holidays).

• You will receive a shipping confirmation email with tracking details once your order has been dispatched.

• During peak periods, such as Black Friday and December, please allow for slightly extended processing times.

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UK Shipping

We offer FREE Standard Delivery on all UK orders.

 

Next Day Delivery:

• Orders placed before 4pm Monday–Friday will arrive the next working day.

• Orders placed after 4pm or on weekends/bank holidays will be processed the following working day.

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US Shipping

• FREE shipping on all US orders over £150.

• Delivery takes up to 10 working days.

• All duties and taxes are included at checkout.

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International Shipping

We ship worldwide.

• FREE international shipping is automatically applied at checkout for orders over £150.

• Customs duties and taxes may apply depending on your country’s regulations (excluding the US, where these are fully covered by Luxe Emporium).

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Personalised Items

• Personalised items require 28 days for production.

• Your full order will be shipped together once the personalised item is ready.

• If you’d like your other items sent sooner, please place two separate orders, or a postage fee will apply for split shipping.

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Order Tracking

• You will receive a tracking link via email once your order has been shipped.

• Please allow 48 hours for tracking updates to appear.

• If you haven’t received your order within 7 days of receiving your shipping confirmation, please contact us with your name and order number.

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Important Information

• Order Changes: Once an order is placed, we cannot amend or cancel it. If you no longer require your order, you will need to return it once it has been delivered.

• Address Accuracy:

  • Please ensure your address details are correct before completing your purchase, including your house number and postcode.

  • If an order is returned due to an incorrect address, a £4.99 reshipping fee will apply.

  • If you do not wish to have the order resent, a £4.99 handling fee will be deducted from your refund.

• Lost or Delivered Orders:

  • We are unable to cover orders that have been marked as delivered by Royal Mail’s GPS and image-proof system.

  • To avoid issues, we recommend having your order delivered to a secure address.

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Pre-Order Items

• Pre-order items are subject to production times.

• Please be mindful of this when ordering, as your entire order will be shipped once the pre-order item is ready.

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Order Queries

For any questions about your order, please email our team at:
customercare@luxeemporiumx.com