Delivery & Shipping Policy
Order Processing
01
Dispatch
All orders are processed within 1-2 working days, excluding weekends and bank holidays.
02
Confirmation
You'll receive a shipping confirmation email with your tracking details once dispatched.
03
Peak Periods
During Black Friday and December, please allow slightly extended processing times.
United Kingdom
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| Royal Mail Standard Delivery | 2-4 working days | £3.00 |
| FREE Standard Delivery | 2-4 working days | FREE on orders over £100 |
| Next Working Day Delivery | Next working day | £5.00 |
Next Day orders must be placed before 4pm Monday to Friday. Orders placed after 4pm or on weekends/bank holidays are processed the following working day.
United States
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| Royal Mail Tracked Duties Included | 7-9 working days | $10.00 |
All duties and taxes are included in your product price with no additional charges on delivery. Shipped via Royal Mail PDDP, fully tracked from dispatch to your door.
Asia
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| DHL Express Shipping Duties Included | 3-5 working days | £10.00 |
Australia
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| Standard Delivery (Royal Mail Tracked) | 7-10 working days | AUD $20.00 |
| Express Delivery (DHL Express) | 2-4 working days | AUD $50.00 |
Australian orders do not require our duties-paid delivery service. The shipping options above apply at checkout.
Europe
Selected European Destinations — Royal Mail + DHL Express
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| Royal Mail Standard Duties Included | 3-5 working days | €10.00 |
| DHL Express Duties Included | 1-3 working days | €25.00 Free €300+ |
Other European Destinations — DHL Express
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| DHL Express Duties Included | 1-3 working days | €15.00 Free €300+ |
Portugal
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| Royal Mail Standard Duties Included | 3-5 working days | €10.00 |
Portugal orders are sent via Royal Mail PDDP. Applicable VAT and import duties are collected in advance, so there are no unexpected customs charges on delivery.
Shipping options are based on your delivery country and the available services will be shown at checkout. Where duties-paid delivery is available, applicable VAT and import duties are collected in advance so there are no unexpected customs charges on delivery.
Canada
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| DHL Express Duties Included | 1-4 working days | CAD $20.00 |
Applicable GST/HST is calculated at checkout based on your province. No import duty applies on jewellery from the UK under the CETA trade agreement. Fully tracked via DHL Express.
New Zealand
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| Standard Delivery (Royal Mail Tracked) Duties Included | 7-10 working days | NZD $20.00 |
| Express Delivery (DHL Express) Duties Included | 2-4 working days | NZD $50.00 |
Orders over approximately NZD $1,000 may be subject to New Zealand GST (15%) upon arrival. Our team will contact you before dispatch if this applies to your order.
Middle East
UAE · Saudi Arabia · Kuwait · Qatar · Bahrain
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| DHL Express Duties Included | 2-4 working days | AED 145.00 |
Applicable import duties and VAT are collected at checkout. Fully tracked from dispatch to delivery via DHL Express.
Rest of World
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| Royal Mail Standard Shipping | 3-5 working days | £11.00 |
International duties: All international destinations shown above are shipped with duties and applicable import taxes handled in advance, except Australia, where our duties-paid service is not required, and Rest of World destinations, where duties and taxes may be payable by the recipient on arrival.
Important Information
Personalised Items
- Personalised items require 28 days for production.
- Your full order will be shipped together once the personalised item is ready.
- If you would like your other items sent sooner, please place two separate orders, or a postage fee will apply for split shipping.
Pre-Order Items
- Pre-order items are subject to production times.
- Your entire order will be shipped once the pre-order item is ready. Please keep this in mind when ordering.
Order Tracking
- You will receive a tracking link via email once your order has been shipped.
- Please allow 48 hours for tracking updates to appear.
- If you haven't received your order within 7 days of your shipping confirmation, please contact us with your name and order number.
Order Changes
- Once an order is placed, we cannot amend or cancel it. If you no longer require your order, please return it once delivered.
Address Accuracy
- Please ensure your address details are correct before completing your purchase, including your house number and postcode.
- UK orders: if an order is returned due to an incorrect address, a £4.99 reshipping fee will apply. If you do not wish to have the order resent, a £4.99 handling fee will be deducted from your refund.
- International orders: if an order is returned due to an incorrect address, the reshipping cost will be calculated upon return and charged before redelivery. This will vary depending on destination and carrier.
Lost or Delivered Orders
- We are unable to cover orders marked as delivered by Royal Mail's GPS and image-proof system.
- We recommend having your order delivered to a secure address to avoid any issues.
Have a question?
Our team is here to help with any queries about your order.
customercare@luxeemporiumx.com
