Our 12-month warranty applies to all items purchased on or after 1st January 2024.
If your item arrives damaged or develops a genuine manufacturing fault within this period, it will be repaired or replaced free of charge.
Normal wear and tear (e.g. scratches, bends, worn prongs, or loose stones).
Lost items after delivery confirmation.
Tarnishing or discolouration caused by:
Chemicals, sweating, perfumes, lotions, sanitisers, or cosmetics.
Exposure to pools, hot tubs, or bathing.
Improper storage or cleaning methods.
Accidental damage (e.g. bent rings, caught chains, or broken clasps).
Lost or loosened stones from wear, dropping, or prong damage.
Damage from third-party alterations or repairs.
Cloudy or dull stones caused by product build-up (e.g. lotions, soaps, or natural oils). This is not a manufacturing fault but a natural result of regular wear. It can be easily restored with a deep clean.
For best results, follow our step-by-step Cubic Zirconia Cleaning Guide.
Plating wear on gold-plated items. Over time, exposure to friction, moisture, and products may cause plating to fade — this is not a manufacturing defect but a natural characteristic of plated jewellery. In certain cases, items may be eligible for replating for a small fee.
Please note: Regular cleaning and proper storage help maintain your jewellery’s original shine and longevity.
After the specified timeframe, damage is no longer considered a manufacturing defect but rather fair wear and tear or accidental damage. In such cases, repairs or replacements may be available for a fee.
One replacement per order.
Free gifts are not covered under this policy and are provided as-is, without warranty.
Designed in the UK
Every piece in our collection is meticulously designed in the UK.
Made to Last
We use only the finest materials in crafting our products.
Luxury Packaging
Every Luxe Emporium piece comes in our luxury branded velvet interior draw box.