Jewellery Care & Materials
Our Jewellery is Mainly 925 Sterling Silver, 18K & 14K Gold Plated Sterling Silver, Stainless steel and Platinum Plated Copper - Aura Cuff & Luxe 5mm Tennis Necklace & Bracelet.
OXIDISATION
This can occur with any jewellery especially when in contact with moisture and chemicals. Some oils in the skin can cause jewellery to oxidise quickly this is not a fault with the item.
There are many different reasons such as oils on your skin will have left a residue on the ring, moisture in the air or heat can all cause oxidisation. Oxidisation usually is a direct cause of sulfur containing gases in the air however, the impurities in the air attach to the ring causing it to darken as it reacts.
Sterling Silver items can oxidise and turn black this is not a fault you can simply wipe this away with a sterling silver polishing cloth.
In order to mitigate this please limit contact with chemicals such as perfume/fake tan as this can cause early oxidisation. This would not be classed as faulty as it has not been cared for following the above instructions.
CARE INSTRUCTIONS for NON STERLING SILVER/STAINLESS STEEL
Costume Jewellery marked Copper/Brass need to be cared for properly and will tarnish over time if you do not follow the care instructions. The jewellery can also change colour over time with long term wear. Tarnished jewellery is not faulty if it has not been cared for Following the below instructions.
PLEASE ENSURE you keep NON-Sterling Silver/Stainless Steel items away from water including showering and swimming (chlorinated water) do not wear on sunbeds. Please avoid your costume jewellery coming into contact with Moisturiser, Fake Tan, Sweat & Perfume. You should store your items in your Luxe Emporium jewellery boxes when they are not being worn.
If you have any questions regarding any of our materials please contact us on customercare@luxeemporiumx.com before purchasing and we would love to assist.
GOLD PLATED ITEM CARE INSTRUCTIONS
Any Gold plated item will fade over time but in order to preserve your plating for as long as possible we recommend the below:
Your Gold plated items are safe in water however we do not recommend swimming due to chemical reactions (chlorinated water) do not wear on sunbeds. In order to ensure your plating lasts as long as possible we do not advise avoiding your jewellery coming into contact with Cleaning products, Hand Sanitiser, Moisturiser, Fake Tan, Sweat & Perfume. You should store your items in your Luxe Emporium jewellery boxes when they are not being worn. If care instructions are now followed the plating will fade faster than usual.
CUBIC ZIRCONIA CARE INSTRUCTIONS
Cubic Zirconia can cloud if it comes into contact with extreme heat/moisturiser/hand creams/washing up soap and various other chemicals. Although our rings are water safe we do advise keeping your stone away from any chemicals.
Your cubic zirconia can also cloud due to residue under the surface such as makeup and other similar products. You can use the below instructions to clean your ring and restore your stone:
https://www.luxeemporiumx.com/pages/cubic-zirconia-cleaning-guide
ADJUSTABLE RING CARE INSTRUCTIONS
Please do not overbend your adjustable ring these must only be slightly adjusted otherwise the metal may bend/snap. This is accidental damage and will not be covered under our replacement and repairs policy.
METAL SENSITIVITIES AND ALLERGIES
IMPORTANT - if you have sensitive skin we do not recommend wearing any kinds of metal on the skin. If you are aware you have sensitive skin and are prone to reactions we advise you not to purchase any fashion jewellery and take no responsibility or liability for any reactions that take place.
It is the customers responsibility to take all precautions as we are unable to be aware of each individuals allergies and sensitivity.
Alternatively, you contact our support team on Customercare@luxeemporiumx.com and we’ll be happy to help.