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Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to return it back to us. If the item is received after the 30 days you will receive a credit voucher not a refund for your items (you have up to 45 days to return and receive a credit voucher anything returned past this point will not be accepted)
  *Non-refundable/exchange only items are detailed below*
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. Rings must have all original tags. If the item has been worn, damaged or used it will be returned back to you.
To start a return, you can message us on the Contact Us page on our website or email us on customercare@luxeemporiumx.com
Please provide your order number. We aim to respond in 24-48 working hours Mon-Fri.
If your return is accepted you will be sent our tracked returns portal where you can create a QR Code/Printable Label/Book a Collection. Please note there is a £4.99 charge for this.
Exceptions / Non-returnable items 
Personalised Items such as initial necklaces and personalised name necklaces are non-refundable. Earrings are non refundable for hygiene reasons. Wedding Sets are made to order and can be returned for a credit voucher only. Green, Blue & Fuschia Jasmine rings are made to order and are returnable for a credit voucher only. Premium made to order and Custom items are returnable for a credit voucher only. SALE and items with the exception of non-refundable items can be returned for a Credit Note. Rings that have had tags removed are non-refundable*
Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must inform us of any defects within 7 days of receiving your order or you will not be eligible for a replacement. For further information on faulty items see our Replacement/Repairs policy.
Exchanges 
If you need your new item quickly we recommend to reorder the correct size/style and then return your item. We are able to facilitate exchanges however this is a longer process as we must receive and check over the return before the exchange is processed.
Refunds 
We will notify you once we’ve received and inspected your return please allow 10-14 working days from us receiving the item, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method please allow 5-7 working days for funds to go back on your original payment method.
If you are returning your item past the 30 day period you will be provided with a voucher for the value of the item. (you have up to 45 days to return and receive a credit voucher anything returned past this point will not be accepted)
Items purchased during promotions / FREE item Threshold Spend
Any purchases made during any of our FREE item promotional periods including 3 for 2/Free Ring/FREE Bracelet all items must be returned in order to receive a refund. Alternatively you can be deducted retail price in order to keep the item you wish or receive a gift card for the value of your order.
Free Earring promotion returns 
Earrings are not returnable due to hygiene reasons, any items which are purchased alongside free earrings will be returnable for 1. Credit voucher for value of the item. 2. Minus Value of earrings. This is up to customer which method they select.
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