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Warranty, Replacement & Repairs Policy

Damaged Item & Warranty Policy

At Luxe Emporium, we stand by the quality of our jewellery. If your item arrives damaged, you may be eligible for a free replacement within the timeframes outlined below. If the timeframe has passed, repairs or replacements may be available for a fee, which is product-dependent. This policy does not cover wear and tear (see exclusions below).

Replacement Timeframes

  • Platinum-finished jewellery – Free replacement within 60 days of receiving your order (excludes tarnishing).
  • 925 Sterling Silver & Stainless Steel – Free replacement within 90 days of receiving your order.
  • Luxe Collection – Items in this collection come with a 6-month warranty.

After the specified timeframe, damage is no longer considered a manufacturing defect but rather fair wear and tear or accidental damage. In such cases, repairs or replacements may be available for a fee.

  • Damage claims beyond 6 months of receiving the item will not be considered.**
  • One replacement per order.
  • Tarnishing of plated or metal items is not covered.
  • We do not cover lost items or wear and tear such as bends, nicks, and scratches.
  • Free gifts are not covered under this policy and are provided as-is, without warranty.

To request a replacement:
Please email customercare@luxeemporiumx.com with your order number, item details, and clear photos of the issue.


1-Year Warranty

Our 1-year warranty applies to all items purchased on or after 1st January 2024. For items purchased before this date, the 6-month warranty still applies.

What Our Warranty Does Not Cover:

  • Normal wear and tear (e.g., scratches, bends, worn-out prongs, loose stones).
  • Lost items after delivery confirmation.
  • Tarnishing or discoloration due to:
    • Water, chemicals, sweating, perfumes, lotions, sanitizers, or cosmetics.
    • Exposure to pools, hot tubs, or bathing.
    • Improper storage or cleaning methods.
  • Accidental damage (e.g., bent rings, caught chains, or broken clasps from wear).
  • Lost or loosened stones due to wear, dropping, or prong damage.
  • Damage from third-party alterations or repairs.

Note: Any replacement item will be covered under the original order’s warranty period.