Replacement/Repairs Policy

Damaged item

You can get a free replacement for a damaged item within the below timeframes, if the product type exceeds the below timeframe the customer would pay the repairs/replacement fee. This price is product dependant. This does not cover wear and tear  

Platinum plated within 60 days of receiving your order. Does not include tarnishing.

925 Sterling Silver/Stainless Steel within 90 days of receiving your order

Any items part of the Luxe collection hold a 6 month warranty. 

After the above days of receiving your product damages are no longer caused as a manufacturing defect and are classed as fair wear and tear/accidental damage. This means the customer would pay a repair/replacement fee subject to the item.

Any damages past 6 months of receiving the item would not be considered. 1 replacement per order.

Tarnishing of plated or metal items is not classed as a damaged item and a replacement fee would not apply.

FREE Gifts are not part of this policy as they hold no value and are sold as seen without warranty.

Please email us with details of your item and order number including pictures of the item to customercare@luxeemporiumx.com