Replacement/Repairs Policy

 

Damaged item (e.g stones have fallen out/chain has snapped) 

You can get a free replacement for a damaged item within the below timeframes, if the product type exceeds the below timeframe the customer would pay the repairs/replacement fee of £8.50.

Copper/Brass - Free replacement within 40 days of recieving your order

Platinum plated within 40 days of recieving your order

925 Sterling Silver/Stainless Steel within 40 days of recieving your order

After 40 days of reciving your product damages are no longer caused as a manufacturing defect and are calssed as fair wear and tear/accidental damage. This means the customer would pay an £8.50 repair/replacement fee.

Any damages past 6 months of recieving the item would not be considered.

Tarnishing of plated or metal items is not classed as a damaged item and a replacement fee of £8.50 would apply if the item was recieved over 40 days ago. (MAX 1 PER ORDER)

Please email us with detials of your item and order number including pictures of the item to customercare@luxeemporiumx.com