Warranty Policy

Our warranty is designed to give you complete confidence in the craftsmanship and longevity of your pieces.

Key details

Warranty length 2 years (from 20th February 2026)

Gold refresh Up to two complimentary services

Eligibility note Older purchases: 12-month warranty

2-Year Manufacturing Warranty

We proudly offer a 2-year manufacturing warranty on all pieces purchased on or after 20th February 2026. Pieces purchased prior to this date remain covered under our original 12-month warranty from the date of purchase.

If your jewellery develops a genuine manufacturing fault within the applicable warranty period, it will be repaired or replaced free of charge.

This warranty reflects our commitment to exceptional craftsmanship and enduring quality.

Complimentary Gold Refresh

For our 18k gold-finished sterling silver pieces purchased on or after 20th February 2026, we offer up to two complimentary gold refresh services per item within the 2-year warranty period should the finish show significant fading under normal wear.

This service is designed to preserve the beauty, colour and longevity of your piece.

Up to two complimentary gold refresh services per item within 2 years
Customers may be responsible for postage costs outside 30 days from delivery
Processing times will be confirmed once your claim has been approved

After the two complimentary services have been used, further refresh services may be available for a small fee.

What Is Covered

Manufacturing faults
Structural defects
Stone setting faults resulting from production
Significant gold finish fading within 2 years for qualifying purchases

What Is Not Covered

Normal wear and tear, including scratches, dents, surface marks or worn prongs
Bent rings, caught chains, broken clasps or damage caused by impact
Stones lost due to wear, dropping or prong damage
Tarnishing or discolouration caused by chemicals, perfumes, lotions, sanitiser, cosmetics, sweat or prolonged moisture exposure
Exposure to swimming pools, hot tubs or bathing
Improper storage or cleaning methods
Third-party alterations or repairs
Lost items once delivery has been confirmed
Cloudiness or dullness caused by product build-up such as lotions, soaps or natural oils. This can be restored with proper cleaning and is not considered a manufacturing defect

After the applicable warranty period has expired, any damage will be considered fair wear and tear. Repairs, replacements or gold refresh services may still be available for a fee.

One approved manufacturing warranty claim per item
Complimentary gold refresh services are limited to two per qualifying item within 2 years
Free gifts are provided as-is and are not covered under warranty

Regular cleaning and proper storage will help preserve the shine and longevity of your jewellery.